FAQ Sections

Delivering Reliable IT Solutions.
1. How long does a typical computer/laptop repair take?

Most repairs are completed within 24–48 hours. Some issues, like data recovery or part replacement, may take longer depending on availability.

2. Can you recover deleted or lost data?

Yes, we provide professional data recovery services. The success depends on the damage level of the storage device.

3. Do you install licensed software?

Yes, we only provide installation of genuine and licensed software to ensure security and reliability.

4. What laptop issues do you fix?

We repair power issues, screen replacement, keyboard repair, battery problems, overheating, software crashes, and upgrade RAM/SSD.

5. Do you replace laptop motherboards?

Yes, we repair and replace motherboards depending on the fault type.

6. Can you fix liquid-damaged laptops?

Yes, we attempt liquid damage repairs, but success depends on how quickly you bring the device.

7. How long will my laptop battery last after replacement?

A new original battery usually lasts 2–3 years with proper use.

8. Do you provide warranty on laptop repairs?

Yes, warranty is provided on replaced parts. Service warranty varies from 7 days to 6 months depending on the repair type.

9. Can you help in upgrading my laptop for faster performance?

Yes, we can upgrade your RAM and replace HDD with SSD for better speed.

1. What types of printers and photocopy machines do you service?

We service all major brands and models of printers and photocopy machines, including Laser, Inkjet, Dot Matrix, and Multifunction (Print–Scan–Copy) machines. Our technicians handle home, office, and commercial-grade machines

2. My printer is not printing but shows no error. What could be the problem?

This issue is commonly caused by:

  • Empty or faulty toner/ink cartridge

  • Paper jam inside the machine

  • Driver or software issue

  • Connection problem (USB / Network)

  • Fuser or drum malfunction

Our technicians perform complete diagnosis to identify the exact cause.

3. Why does my printer produce faded or unclear prints?

Faded or unclear prints usually happen due to:

  • Low toner or ink level

  • Damaged drum unit

  • Dirty rollers or print head

  • Incorrect print settings

We provide print quality calibration and part replacement if needed.

4. The photocopy machine is making noise or vibrating. Is it normal?

Unusual noise or vibration is not normal and may indicate:

  • Worn gears or rollers

  • Misaligned internal parts

  • Foreign objects inside the machine

Ignoring this may cause serious damage, so we recommend immediate servicing.

5. How often should printers and photocopy machines be serviced?

For best performance:

  • Home users: Every 6–12 months

  • Office / Heavy usage: Every 3–6 months

Regular maintenance helps increase machine life, reduce breakdowns, and maintain print quality.

6. My printer shows “Paper Jam” but there is no paper inside. What should I do?

 

This usually happens due to:

  • Faulty paper sensor

  • Torn paper inside roller path

  • Dirty sensor area

Do not force the paper. Bring the machine to us for safe internal cleaning and sensor calibration.

7. Is it better to repair or replace my old printer or photocopy machine?

 

It depends on:

  • Age of the machine

  • Cost of repair vs new machine

  • Availability of spare parts

We provide honest advice—repair only when it is cost-effective for the customer.

8. Do you provide genuine spare parts and consumables?

 

Yes. We use genuine or high-quality compatible parts only, including:

  • Toner cartridges

  • Drum units

  • Fuser assemblies

  • Rollers and sensors

Quality parts ensure long-term reliability.

9. How long does a printer or photocopy machine repair take?

 

  • Minor issues: Same day

  • Part replacement: 1–3 working days

  • Major repairs: Depends on spare availability

We always inform customers before proceeding.

10. Do you provide warranty on repair services?

Yes. We provide service warranty on repairs and replaced parts (terms apply). Customer satisfaction is our top priority.

11. Can you provide onsite service for offices and institutions?

Yes. We provide onsite inspection and repair services for:

  • Offices

  • Schools & colleges

  • Banks & institutions

Contact us to schedule a visit.

1. Internet is connected but not working. What could be the problem?

 

This issue is commonly caused by:

  • DNS problem

  • Router or modem malfunction

  • IP address conflict

  • ISP temporary outage

Restart the router and modem. If the issue persists, professional diagnosis is recommended.

2. Wi-Fi signal is weak or drops frequently. Why?

 

Weak Wi-Fi signals can be caused by:

  • Long distance from router

  • Physical obstacles (walls, metal objects)

  • Too many connected devices

  • Outdated router firmware

We provide Wi-Fi optimization, router placement, and range extension solutions.

3. One device connects to Wi-Fi but others cannot. What should I do?

 

Possible reasons include:

  • Device-specific network settings

  • MAC address filtering enabled

  • Router limit reached

  • Incorrect Wi-Fi password

Reset network settings on the affected device or consult our technician.

4. LAN network is connected but shows “No Internet Access”. Why?

 

This usually happens due to:

  • Incorrect IP or gateway settings

  • DHCP server issues

  • Faulty Ethernet cable or port

Our team checks router configuration, cabling, and switch health.

5. Network speed is very slow. What are the reasons?

Yes, we provide professional data recovery

Slow network speed may be caused by:

  • Bandwidth overuse

  • Virus or malware

  • Old router or switch

  • Poor-quality LAN cables

We analyze network traffic and suggest performance upgrades if required.

. The success depends on the damage level of the storage device.

6. Frequent “IP Conflict” error appears. What does it mean?

 

IP conflict occurs when:

  • Two devices have the same static IP

  • DHCP misconfiguration

We properly configure IP addressing and DHCP services to avoid future conflicts.

7. Network printer is not working. How can this be fixed?

 

This issue may occur due to:

  • Incorrect IP address

  • Driver problem

  • Firewall blocking access

  • Network cable or Wi-Fi issue

We handle network printer setup, sharing, and troubleshooting.

8. VPN connects but internet or local network does not work. Why?

Possible causes:

  • Incorrect VPN configuration

  • DNS routing issues

  • Split tunneling disabled

Our experts configure secure and stable VPN connections.

9. Computers cannot access shared files or server. What is the issue?

 

This can happen due to:

  • Permission or security settings

  • Firewall blocking access

  • Network discovery disabled

We ensure proper file-sharing permissions and secure access control.

10. Router restarts automatically or overheats. What should be done?

 

This indicates:

  • Power supply issue

  • Hardware fault

  • Poor ventilation

Immediate inspection is recommended to prevent complete router failure.

11. Is my network secure from hacking and unauthorized access?

 

Network security risks include:

  • Weak Wi-Fi passwords

  • Outdated firmware

  • Open ports

Yantra Traders provides network security audits, firewall setup, and secure Wi-Fi configuration.

12. Do you provide office and commercial networking solutions?

Yes, warranty is provided

Yes. We design and maintain:

  • Office LAN & Wi-Fi networks

  • Router & switch configuration

  • Structured cabling

  • Network monitoring and maintenance

replaced parts. Service warranty varies from 7 days to 6 months depending on the repair type.

1. What types of ACs do you repair?

We repair Split AC, Window AC, Inverter AC, and commercial AC units.

2. Do you provide AC installation and uninstallation?

Yes, we provide professional installation, shifting, and dismantling services.

3. How often should I service my AC?

It is recommended every 3–6 months for best cooling efficiency.

4. My AC is not cooling properly. What could be the reason?

This may be due to gas leakage, dirty filters, compressor issues, or electrical faults. Our technician will diagnose and fix the issue.

5. Do you provide gas filling/re-gassing service?

Yes, we provide complete refrigerant refilling service with leak check.

6. Do you offer AMC (Annual Maintenance Contract) for AC?

Yes, we offer AMC packages that include regular checkups, cleaning, and emergency support.

7. Is there a warranty on AC repairs?

Yes, service and spare part warranty is provided depending on the type of repair.

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🛠 Our Repair & Diagnosis Process

Device Receiving

Initial Diagnosis

Customer Cost Approval

Repair / Part Replacement

Quality Testing

Secure Device Handover

🔧 Repair Knowledge Base

Expert diagnosis guides, common repair problems, and transparent repair solutions provided by Yantra Traders – Damak, Jhapa.

Our knowledge base helps customers understand device issues, diagnosis procedures, repair timelines, data security, and service assurance before submitting their devices for repair

Schedule Your Appointment Today

We serve our door to door service of AC Fitting and Repairing Service. For AC Repairing Contact: +977-9815080064

Main Office

Warehouse

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