Privacy Policy
Committed to protecting your personal data and digital privacy
Last Updated: December, 2025
Thank you for choosing Yantra Traders. Your trust matters to us, and we are committed to keeping your data secure, confidential, and used responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or engage with our services.
1. Who We Are
Yantra Traders is a professional electronics solutions provider, offering:
- Computer & Laptop Sales (New & Refurbished)
- Chip-Level Repairing & Data Recovery
- CCTV & Network Installation
- Hardware-Level Electronic Services
- Web Development & IT Support
We serve individuals, offices, and businesses with precision and long-term customer care.
2. Information We Collect
2.1 Personal Information
Provided directly by you for communication or service delivery:
- Name, Phone Number, Email Address
- Billing / Location Details (when required for services)
- Device & Product Information for repairs
- Company/Business Information for corporate services
2.2 Technical Information
Automatically collected when browsing our site:
- IP Address, Device Type, Browser, OS
- Website pages visited & session duration
- Cookies & analytical tracking
2.3 Service-Based Data
Diagnostic details, hardware specifications, or reported issues required for repairs or IT support.
3. Why We Use Your Information
Your information helps us deliver the best service experience. We use data for:
- Providing and improving sales, services, and repairs
- Customer communication & support assistance
- Maintenance and Yearly Support Subscriptions
- Billing, invoicing, and record tracking
- Website experience enhancement & security
We never sell, trade, or rent your data to third parties.
4. Data Sharing Policy
We only share data when necessary and with your knowledge:
- Service technicians or partners assisting your request
- Secured IT / hosting providers for website operations
- Legal authorities, but only when obligated by law
5. Data Protection & Security
Your data security is our priority. We use:
- Restricted access and secure handling procedures
- Industry-standard protection for digital systems
- Ethical data-use practice during repairs & diagnostics
6. How Long We Keep Your Data
We retain information only as long as needed for services, compliance, or support history. You may request removal of your stored data subject to legal requirements.
7. Cookies & Tracking Technologies
We use cookies to improve browsing experience and analyze usage. You can disable cookies in browser settings, though some site features may not function properly.
8. Your Rights & Control
You may contact us anytime to:
- Request access to your information
- Correct inaccurate or outdated details
- Request data deletion (within legal limits)
- Withdraw previously given consent
9. External Website Links
Our website may link to external pages. We are not responsible for their content, security, or privacy practices. We encourage reviewing their policies.
10. Use of Website Development Credentials
Clients using our web development services may provide login credentials for installation or setup. These are kept confidential, used only for agreed tasks, and never shared outside the company.
11. Contact Information
Yantra Traders
📍Chandradevi Marga, Damak-2, Jhapa
📞 +977-9817073055
📧
support@yantratraders.com.np
🌐
www.yantratraders.com.np
12. Policy Updates
We may update this Privacy Policy to stay compliant with regulations or improve clarity. Continued use of our website means you accept any changes made.
Refund & Return Policy
Customer satisfaction is our priority — here’s how we support you
Last Updated: December, 2025
Thank you for choosing Yantra Traders. Every sale and service provided is handled with care and professionalism. This policy explains when refunds or returns may be applicable for products and services purchased from us.
1. Eligibility for Refunds & Returns
Refunds and returns may be requested under the following conditions:
- Product found to be defective upon delivery
- Incorrect product delivered compared to order invoice
- Service not delivered as committed or unable to be completed
- Duplicate or incorrect payment made by the customer
Important: Claims must be submitted within 3 to 7 days of purchase or service delivery, depending on the category below.
2. Non-Refundable Items & Services
- Chip-level repairs (if device has pre-existing board-level faults)
- Data recovery charges (even if data is partially recoverable)
- Digital/Software services (website development, installation, OS setup, etc.) once delivered or licensed
- Inspection / Diagnostic charges
- Items sold on discount or clearance
- Customized orders or special component sourcing
3. Return & Exchange Conditions
Products eligible for return or exchange must be:
- In original packaging
- Unused and undamaged
- Returned with bill/invoice and accessories provided
4. Warranty Policy
Warranty coverage depends on the item purchased:
- Brand New Products: As per manufacturer warranty
- Refurbished / Used Systems: Warranty varies (7 days to 3 months as per invoice)
- Repair Services: Only the repaired component/issue is covered, not the entire device
Warranty does not cover:
- Physical or accidental damage
- Power surge or electrical fault damage
- Unauthorized repair attempts after service
5. Refund Processing
Once approved, refunds are processed within 7 to 10 working days via the original mode of payment or through bank transfer.
6. Cancellation Policy
- Orders can be canceled within 24 hours before processing/shipping.
- Service cancellation is allowed before work begins.
- Once work starts or goods are dispatched, cancellations may not be accepted.
7. Contact for Support
To request a refund/return, please contact us with:
- Invoice or Receipt
- Reason for request
- Photo / Proof (if applicable)
Yantra Traders
📍Chandradevi Marga, Damak-2, Jhapa
📞 +977-9817073055
📧
support@yantratraders.com.np
🌐
www.yantratraders.com.np
We review every request with fairness and transparency to ensure a satisfying experience.